Terms and Conditions

1. Introduction
Welcome to The Playground Company. By accessing and using our online shop, you agree to abide by these Terms and Conditions. Please read them carefully before placing an order.

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2. Ordering Process
2.1 Customers may browse our online shop and add desired items to their cart.
2.2 Placing an order through our website does not constitute a final purchase or a binding contract. Instead, it serves as a request for a quote.
2.3 After submitting an order, a sales representative will review the request and provide a formal quotation via email or another agreed communication method.
2.4 The customer may choose to accept, amend, or decline the provided quotation.

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3. Pricing and Payment
3.1 The prices displayed on our website are indicative and subject to change based on availability, special discounts, or other considerations.
3.2 The final price for the order will be confirmed in the quotation sent to the customer.
3.3 Payment is required only after the customer accepts the quotation. Accepted payment methods will be specified in the quotation.

4. Order Acceptance and Fulfilment
4.1 Orders are confirmed only upon acceptance of the quotation and successful payment where applicable.
4.2 We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where items are out of stock or pricing errors occur.
4.3 If an order cannot be fulfilled due to stock unavailability or other issues, we will notify the customer as soon as possible.

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5. Shipping and Delivery
5.1 Shipping terms, costs, and estimated delivery times will be provided along with the quotation.
5.2 We will not be liable for delays due to unforeseen circumstances, courier issues, or incorrect shipping information provided by the customer.
5.3 The customer is responsible for ensuring that the provided shipping details are accurate.

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6. Cancellations and Amendments
6.1 Customers may cancel or amend their order before accepting the quotation.
6.2 Once a quotation is accepted and payment is made, cancellation or modification may not be possible or may be subject to additional fees.

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7. Returns and Refunds
7.1 Returns and refunds are subject to our return policy, which will be specified in the quotation.
7.2 Customers must notify us of any defective, incorrect, or damaged items within a specified period after delivery.
7.3 Approved refunds will be processed using the original payment method.

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8. Limitation of Liability
8.1 We will not be responsible for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products.
8.2 Our total liability shall not exceed the total amount paid by the customer for the specific order in question.

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9. Privacy and Data Protection
9.1 Customer information is collected and handled in accordance with our Privacy Policy.
9.2 We will not share customer data with third parties except as necessary to fulfil an order or comply with legal requirements.

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10. Governing Law
10.1 These Terms and Conditions are governed by the laws of [Your Jurisdiction].
10.2 Any disputes arising under these Terms and Conditions will be resolved in the courts of [Your Jurisdiction].

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11. Changes to Terms and Conditions
11.1 We reserve the right to modify these Terms and Conditions at any time.
11.2 Any updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

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For any questions regarding these Terms and Conditions, please contact us on 0800 9755 648.